FAQ

We offer premium European-quality home essentials including external doors, internal doors, flooring solutions, ironmongery, roof windows, room dividers, and stair parts. Our collection combines functional design with enduring quality, perfect for renovation projects and modern home transformations.

Absolutely! Whether you’re renovating a York townhouse or crafting a modern villa overseas, our products are designed to meet both residential and commercial needs with equal elegance and durability.

Our design-conscious team can advise on product selection based on your specific requirements. Feel free to email us at [email protected] with details about your project.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption to protect all your payment information. Your financial security is our priority.

While we don’t currently advertise bulk discounts, we encourage you to contact our team about large orders as we may be able to offer special arrangements for substantial projects.

We offer effortless global delivery to most international destinations, excluding select remote areas in Asia. Our York-based specialists oversee every dispatch with care.

We offer two thoughtful shipping options:

Express Courier Service (£12.95): For time-sensitive projects, delivered via DHL/FedEx in 10-15 business days after dispatch.
Complimentary Standard Shipping: Free for orders £50+, delivered via EMS in 15-25 business days.

All orders undergo 1-2 business days of quality checks before leaving our warehouse to ensure your products arrive in perfect condition.

Yes! For Express Courier Service, you can track your Karndean flooring or Velux skylights every step of the journey. Tracking information will be provided once your order ships.

We believe in risk-free design decisions. Unopened products may be returned within 15 days of delivery for a full refund.

Please email our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

While we take great care in packaging (using protective materials that respect both your investment and the environment), if damage occurs, please contact us immediately with photos of the damage for prompt resolution.

Our design-conscious team is ready to assist! Email us at [email protected] for any inquiries about delivery timelines, product specifications, or general advice.

Our York-based team operates Monday-Friday, 9am-5pm GMT. We aim to respond to all inquiries within 24 business hours.

Our warehouse and operations are based at 37 Piccadilly, York, GB YO8P 7HW, where every product is carefully packed before being shipped worldwide.