Privacy Policy

At House Flex Shop (“we”, “us”, or “our”), operating via smartdoorhub.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium European home improvement products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
• Transaction Information: Details about purchases you make, including products ordered, payment method, and order history.
• Technical Data: IP address, browser type, device information, and cookies data to enhance website functionality.
• Communication Records: Correspondence when you contact our customer service team at [email protected].
• Professional Details: For trade customers, we may collect business name, VAT number, and project specifications.

2. How We Use Your Information

Your data enables us to:

• Process and fulfill orders for our premium doors, flooring, and architectural products
• Provide customer support and respond to inquiries
• Improve our website experience and product offerings
• Prevent fraud and enhance payment security (using 256-bit SSL encryption)
• Comply with legal obligations and enforce our terms of service
• For trade professionals, arrange special payment terms and commercial discounts

3. Data Sharing and Disclosure

We may share information with:

• Payment Processors: To securely complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your European-sourced products worldwide
• Service Providers: Companies that assist with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with GDPR and other applicable data protection laws.

5. Data Security

We implement robust security measures including:

• Military-grade 256-bit SSL encryption for all transactions
• Regular security audits of our systems
• Secure storage protocols with limited access
• Automatic fraud detection systems

Payment card details are processed directly by our PCI-DSS compliant payment partners and are never stored on our servers.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Provide relevant product recommendations

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Policy Updates

We may update this policy periodically. The latest version will always be posted on our website with the effective date.