Term and Conditions

These Terms and Conditions govern your use of smartdoorhub.com (“Website”) operated by House Flex Shop (“we”, “us”, or “our”). By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before placing an order for our premium European home improvement products.

1. General Terms

1.1 About Us

House Flex Shop is a UK-based retailer specializing in high-quality European home improvement products including external doors, flooring, internal doors, ironmongery, roof windows, room dividers, and stair parts.

1.2 Eligibility

To use our services, you must:

• Be at least 18 years old
• Have legal capacity to enter into contracts
• Reside in a country we ship to (excluding certain Asian countries and remote locations)

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to provide accurate and complete information.

2.2 Prohibited Conduct

You agree not to:

• Use our Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the proper functioning of our Website

2.3 Product Suitability

It is your responsibility to ensure that any products ordered are suitable for your intended use and meet local building regulations and requirements.

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately describe our premium European home improvement products. However, slight variations in colour, grain, or texture may occur due to the natural characteristics of materials.

3.2 Custom Products

Made-to-measure products (custom-sized doors, room dividers, or stair parts) and special order ironmongery with specific finishes cannot be returned unless faulty.

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

4. Orders and Payments

4.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

5. Shipping and Delivery

5.1 Order Processing

Orders are processed within 1-2 business days (excluding weekends and public holidays) from our warehouse in York, UK.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary depending on destination and customs processing.

5.3 International Orders

Customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the product price or shipping cost.

6. Returns and Refunds

6.1 Return Eligibility

To qualify for a return:

• Item must be in original, unused condition with all packaging intact
• Return request must be made within 15 days of receiving your order
• Original proof of purchase must be provided

6.2 Non-Returnable Items

The following cannot be returned unless faulty:

• Made-to-measure products
• Special order ironmongery with specific finishes
• Opened flooring materials (where quantity cannot be verified)

6.3 Refund Process

Refunds will be issued to the original payment method within 3-5 business days after return approval. Original shipping costs are non-refundable, except in cases of our error or faulty products.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of House Flex Shop or its content suppliers and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

8.1 Product Use

House Flex Shop shall not be liable for any damages resulting from improper installation, use, or maintenance of our products.

8.2 Website Use

We do not guarantee that our Website will be error-free or uninterrupted. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website.

8.3 Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, war, or supply chain disruptions.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our services constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms, please contact:

House Flex Shop Customer Service
Email: [email protected]
Phone: +44 (0)1904 123 456
Hours: Monday-Friday, 9am-5pm GMT
Address: 37 Piccadilly, York, GB YO8P 7HW